FAQ
Why arch supports?
Most modern women have not had the pleasure of wearing a supportive dress shoe. Arch supports help to support the feet by lessening fatigue and helping feet keep from slipping into the toes of the shoes. By using arch supports, body weight is distributed more evenly over the bottom of the foot and even in the heels.
There is a pop-up quiz after ordering shoes to select the correct arch height for your foot type.
How do I “break them in”?
As with any new shoe, wear them around the house for a day to get used to them. Try the lowest arch support that is comfortable for you for a few hours, and build up wearing time each day. Wear hosiery to reduce friction. (We love nylon toe covers in the summer.)
Can I wear the arch support inserts in my other shoes?
No, sorry. Evelyn Ford Luxury (EFL) shoes are designed and built as a system. While the inserts can be used in any EFL styles, our insoles and inserts have a patent-pending design with magnets in both the shoes and the arch supports, which makes them unique in fit and comfort.
However, we are working on new support products that can be used in any shoe. Please sign up under Contact to receive occasional mailings for new products, discounts and sizing trials.
I have flat feet. Can I use the arch support inserts?
You might not feel comfortable if you haven’t worn them before, especially in the flats heeled shoes. (In the sizes 35 to 38, the lowest version insert was too high for every tester in the flats. The larger sizes had better luck.)
As the heel of the shoe gets higher, the arch of the foot gets higher. In the 2.25” heels, the lowest height arch support might make the shoe more comfortable. The inserts can be returned if the support is too much for your foot.
Can I wear the shoes without the arch support inserts?
Yes. As part of the EFL system, the shoes have gel embedded in the forefoot, under the ball of the foot, and a foam layer throughout. Someone without an arch (flat feet or fallen arches) can benefit from the gel, foam and thoughtful construction. You can add or remove your inserts anytime you feel it would be more comfortable.
How does Pre-Ordering work?
The pandemic disrupted shoe manufacturing in Italy and shoe sales globally. Normally we would just put the Fall line out. However, with shutdowns in Italy, we thought it would be best if we collected a list of customers interested in pre-ordering and produce a short line a little later in the fall. Please sign up by entering your e-mail on the a style’s page. We will contact you when it’s time to pre-order with a discount code.
Why Magnets?
A foot can generate a lot of shear force inside a shoe. By using powerful neodymium magnets, we have created the perfect amount of stability to keep your inserts in place, but also make them easy to remove for our customers who prefer to wear the shoes without inserts. It also allows for a closed lining that stays cleaner and looks more elegant. Magnets are the best option to meet all of those goals.
Where are the shoes made?
The finest shoes in the world have traditionally been made around Milan, Italy, with Vigevano being especially renowned for some of the most luxurious brands. (The factory also makes Manolo Blahnik, Oscar de la Renta and Marni shoes, among others.) Evelyn Ford Luxury shoes are made there, where craftspeople have literally been making shoes for generations.
There are small factories for every component: heels, outsoles, insoles, ribbons, zippers, etc. Families and skilled trades people who live and breathe shoe design work together to make Evelyn Ford Luxury’s collections come to life. It’s a privilege to work with them and bring their beautiful work to you.
Are magnets beneficial?
Maybe, but that’s not why we use them. In case there are some benefits, we have placed the magnets in the best position to energize the foot.
Are magnets harmful?
It is recommended that magnets are kept 18 inches from pacemakers or other embedded medical devices. If you have one of these devices, please check with your doctor about any risks the magnetic field from the shoes might present for you. If you are pregnant, ask your doctor about any risks involved wearing shoes with magnets, just to be sure.
How can I contact you?
Please sign up on the mailing list! You can put in your size and any other info you would like to share. We are always looking for ways to make our shoes better and would love to have you in our community for feedback. You can also contact us at info@evelynford.luxury.
